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SERVICES >> TROUBLESHOOTING & REPAIR >> VIRUS, SPYWARE AND ADWARE REMOVAL

The Love Letter virus cost $8.8 Billion in lost productivity and clean up.

Nothing can be more damaging, more quickly to a business than a virus. They are prevalent and easy to contract.

What is a virus?

A virus is a program that loads itself on your computer without your knowledge. Viruses can replicate themselves, take over your system, degrade performance, destroy data and cause crashes. They can roam your network infecting other computers, sometimes within minutes. They typically are spread through infected emails and internet downloads. Maintaining control over your employee internet usage will help prevent some virus attacks.

What is SpyWare?

Spyware and adware covers a broad category of malicious software designed to take partial control of your computer's operation for the commercial benefit of a third party. Typical applications are loading pop up advertising, programs that steal personal information such as credit card numbers, monitoring web browsing, hijacking your home page and routing web page requests to advertising sites.

Even if you have anti-virus software you can be infected if you do not keep the software up to date.

How do you know you have a virus, spyware or adware?

Typical symptoms are:

• Missing data
• Being redirected to a different web site
• Your browser home page has mysteriously changed and your efforts to change it back does not work.
• Out of control pop ups
• Your PC performance slows to a crawl
• Your PC shuts off continuously

If you are or suspect you are infected with a virus, spyware or adware, InfoGuard will diagnose the root cause and eliminate the offending code.

Your Deliverables

• InfoGuard will troubleshoot your problem.
• If a virus, spyware or adware is determined to be the root cause, InfoGuard will administer scans with currently installed or newly installed software.
• All offending code will be removed.
• A report will be issued that describes the root cause and what was done to remove it.
• Recommendations will be issued to prevent a reoccurrence.

Your Benefits

• More secure computing environment
• Lower maintenance costs
• Higher employee productivity

Select an InfoGuard Sentry Preventative Maintenance Plan to keep your anti-virus software up to date.

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